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FAQs

Have A Question About Fishing Enthusiast?
We've tried to answer below the most commonly asked questions we receive from our customers. If you can't find the answer to your question, call FE toll-free: 800.597.0634 during regular business hours.

Customer-First Philosophy (Customer Service)

If I Order Today, When Will You Ship My Order?
What If I Want The First Installment To Come To Me?
Will It Get There On Time?

How Do I Contact Fishing Enthusiast Gift of the Month?
How Do I Place An Order Online?
Does FE Take International Orders?

Who Is Fishing Enthusiast?
What Forms of Payment Do You Accept?
Are You The Only Company Offering Similar Products?

How Long Does It Take To Place An Order?
What is the FE Referral Program?
What Exactly Will My Recipient Receive Each Month?

After the First Shipment, When Do You Ship the Remaining Installments?
What About Your Shipping/Packaging Materials?
Lures? Flies? What If I Don't Know Which To Order?

Tell Me About The Quality Of The Tackle You Deliver.
How Do You Choose Your Monthly Tackle Selections?
I'd Like To Renew My Gift Order. Do Selections Repeat?

What If I'm Not Satisfied. What If My Recipient's Not Satisfied?
Why Was the Order I Placed Online Canceled?
Fishing Enthusiast's Online Fraud Prevention Policy.

We want to help! If you have a question or concern regarding your FE purchase please do not hesitate to contact our office during regular business hours. We'll do everything necessary to properly address your particular customer service issue:

More: Our Unconditional Satisfaction Guarantee

Contact Fishing Enthusiast Gift of the Month

If your order does not require special handling, the first installment will ship to your recipient on the 15th of the coming month. However, FE can help you meet your exact gift-giving requirements if our standard shipping policy does not fit your particular requirements

FE has the ability to fulfill your order the very same day if necessary. We ship via USPS Priority Mail, so your package is only days away. If you need something faster, you can take advantage of our click-&-print online gift cards suitable for last-minute gift-giving, or you can upgrade your order to expedited shipping. Read more about all of the possibilities below:

Fishing Enthusiast Gift of the Month ships to all of our recipients on the 15th of the month. With this schedule in mind, we understand that often our customers need to give their recipient something on or before a particular date. If you don't see the solution to your particular circumstances below, call us. FE will work with you to determine the best way to meet your gift-giving needs.

Do you want to give the first installment to your recipient yourself?
We can ship the first installment to you and the remaining installments to your recipient. Read more here.

Last-minute order? No problem!
Last minute orders are always welcome. FE ships via USPS Priority Mail by default. However, we also offer USPS Express Mail and Federal Express delivery options as well (more here). Use one of our free online gift cards and it won't look like you waited until the last minute.

Order Now with a Delayed Start Date
If you request a delayed start, we'll send your recipient our Welcome Kit immediately. The FE Welcome Kit details your gift subscription order and explains that the first installment will ship on the 15th of the month you specify at the time the subscription is ordered. FE can activate your order at anytime, so you pick the start-date and FE will take care of the rest. Add one of our free online gift cards and you can give a FE gift subscription today!

If you are ordering a subscription as a gift and would like to give the FE Welcome Kit and the first installment of the subscription to your recipient in person, Fishing Enthusiast can ship the first installment directly to you. The remaining installments will be shipped to the Shipping Address you specify during the order process.

During the order process where you are asked to leave FE Special Instructions regarding your order, simply tell us that you want the first installment to arrive at your Billing Address. We'll take care of the rest.

Placing a last minute order? See our click-&-print online gift cards here.

If your order does not require any special handling, Fishing Enthusiast will ship the first installment of your gift subscription to your recipient on the 15th of the coming month via fast USPS Priority Mail (more here).

During the month of December, FE will ship orders placed after the 15th and before the 24th the same day (when the order is received before 2pm MT M-F).

Need it there faster?
At checkout, you can choose between USPS Priority Mail or FedEx 2day delivery. FE can also ship your order out the same day via USPS Express Mail or Federal Express for an additional charge through 10am MT M-F.

Estimated shipping charges for Federal Express delivery for orders placed by 10am MT Monday through Friday:

• Federal Express Standard Overnight starting @ $27.75
• Federal Express 2Day starting @ $15.25

Shipping charges for USPS Express Mail delivery for orders placed by 2pm MT Monday through Friday (US destinations only):

• Express Mail (1-to-2 day delivery) starting @ $17.75

Last minute gift?
Use one of our online gift cards to give a last minute gift. They're easy to use, just click and print. The first installment will ship on the 15th of the forthcoming month (unless you specify otherwise). Click here to view our online gift cards.

Toll-Free (during regular business hours):

During Regular Business Hours: (800) 597-0634

e-mail:

Customer Service:

JavaScript must be enabled to display this email address.

To place an online order look for the "Add" or "Add One" buttons throughout the FE Web site:

As Easy As 1-2-3
1. To put a subscription into your cart simply select a quantity and start month and then click click a "Add" button once.
2. You'll be moved to our FE Shopping Cart page. Once there, you will see the item(s) you placed in your shopping cart. You'll also have the opportunity to continue shopping or to checkout. Click Checkout if you're finished shopping.
3. Enter your billing, shipping, credit card, gift card, and special instructions information and submit your order.

We will send you an Order Confirmation message within minutes. Print out or keep on hand this information for future reference. It contains your order number and helpful links.

Ready to place an order? Click here.

Fishing Enthusiast Gift of the Month has been serving customers in search of highly relevant and memorable gifts for anglers since January of 1996.

Fishing Enthusiast specializes in fishing related gift-of-the-month subscriptions and care packages, offering six unique subscriptions for use in fresh and salt water as well as a number exclusive care packages.

Because we understand how difficult it can be to find just the right gift, one that your recipient will actually use, we back up your order with Fishing Enthusiast's Unconditional Satisfaction Guarantee. Your "unqualified and complete satisfaction or your money back" is the only way we do business. Always has been that way here.

Taking this commitment further, we extend our guarantee to your recipient. In your recipient's Welcome Packet, we state clearly that Fishing Enthusiast stands behind every aspect of our subscriptions. From our monthly selections to the quality of our tackle. We stand behind your purchase unconditionally.

Update : International orders have been placed on hold temporarily. Check back here for more information soon.

Fishing Enthusiast Gift of the Month welcomes your International order. However, there is an additional shipping charge for each subscription ordered to cover increased air mail postal rates.

Expedited shipping is available at an additional charge. Please contact FE with your shipping requirements.

Please note that if you are ordering from outside of the United States for a recipient within the United States, standard shipping charges apply; or just $3.20 per subscription ordered.

Tip: Also note that when placing your order online, you will be required to fill in each box on the order form labeled "required." If a required box is left blank, your order will not be accepted. Simply type in "N/A" where necessary.

Fishing Enthusiast Gift of the Month accepts payment with most major credit cards via Paypal.

When Fishing Enthusiast Gift of the Month opened our doors in 1996, we offered a unique gift item. To our knowledge, we were the only company of its kind. Today the marketplace has grown to include a number of welcomed companies offering their own interpretation of our original subscriptions.

We believe that competition is a good thing.
If you haven't experienced our competitors' products, this may be the right time to do it. FE believes that in order to appreciate our gift subscriptions you need to learn about their products too.

There's a difference.
We would like to point out that there are significant differences in tackle quality, packaging materials and customer service at Fishing Enthusiast Gift of the Month. But in the end, we leave up to you to judge.

Our core business.
Fishing Enthusiast Gift of the Month does one thing only: we offer fishing-related gift subscriptions, and as of 10.01.01, our Angler Care Packages. There's nothing to distract us from providing your recipient with an elegant, premium quality, highly-relevant gift month after month.

• Unconditional satisfaction guarantee
  
• Three-minute ordering: online or toll-free (800.597.0634)
• 24 hour turnaround on all orders is available
  
• Same day fulfillment available (Overnight delivery service also available)
  
• No forms to fill out, no guess work about the right subscription. Guaranteed.

Tip: Flies vary in cost. So dramatically, in fact, that the price paid for one premium quality fly buys as many as three or four substandard flies. The same is true of fresh and saltwater lures. Demand premium quality for your recipient.

Online orders, as outlined above, are a snap!

Calls to our toll-free number are turned around in only two or three minutes. To start a gift subscription Fishing Enthusiast needs only your recipient's name and mailing address and your billing information. It's that easy.

Call to order (800) 597-0634

It's really that easy. Tell a friend to mention your name when they place an order, and FE will add one Free Month to your active subscription. There's no limit. Not bad for helping us spread the word about our unique gift subscriptions.

Each of our five subscriptions are different. But generally speaking, each month your recipient will receive a package that includes:

• A ready-to-fish, premium quality lure or fly selection
• The selection's history printed on fine writing paper with FE's translucent overlay
• Everything carefully gift boxed with fine materials and delivered each month

For more on our subscriptions, visit the FE Online Store.

Think of Fishing Enthusiast Gift of the Month as you might think of periodical like Architectural Digest, Forbes, etc.: they send you your latest issue once a month. We work the same way.

Looking for you latest installment? Check out our Shipping Status page here.

Sports Afield said that our packaging suggests a "rustic elegance." That's exactly what we are shooting for, but we're also very concerned about the impact our packaging materials have on the environment.

In keeping with this commitment, we are continually considering the impact of each of our packing materials and of our waste products:

• FE makes use of paper products made from 100% post consumer waste
• 100% biodegradable starch-based packing peanuts
• Our packaging twine is manufactured from hemp
• Many unbleached paper products are used throughout
• FE has signed environmental adherence contracts with several of our vendors, in which the Company has agreed to strict purchasing and disposal procedures
• FE donates a certain percentage of our annual income (and/or subscription donations) to angling-related organizations dedicated to the restoration and preservation of fish habitat

These materials and others make up nearly all of our paper usage. We are continually searching for alternative materials with environmentally - friendly characteristics.

Fishing Enthusiast Gift of the Month ships only premium quality lures and hand-tied flies available. That means tackle made or tied by major manufacturers only. Anglers are very focused on the quality of their tackle.

We've heard from a surprising number of our recipients, and the consensus is that the lures and flies we ship each month exceed their high standards for quality fishing tackle:

Lures. . .
Our lures are all manufactured by companies anglers have trusted for decades. In fact, some of the manufacturers FE works with on a monthly basis have been producing tackle continuously for over 80 years. Such longevity is surely a statement of quality.

Here are a number of the Lures and their manufacturers we've chosen for our recipients over the last several months:

The Original Minnow, by Normark
The Bass Oreno, by Lurh Jensen and Sons
The Rat-L-Trap, by Bill Lewis
The Zara Spook, by Heddon
The Aglia #3, by Mepps
( And Dozens of others, all by major manufacturers)

Wherever possible, FE selects lures that are made of all natural materials and carved by hand. For example, the anniversary edition of the Bass Oreno by Lurh Jensen, a true classic which is carved by hand from solid wood.

Flies. . .
Very early on, we developed a relationship with an excellent source for our monthly fly pattern selections. After examining samples from a dozen vendors we arrived upon a quality- obsessed vendor tying near the East Coast. They produce amazing hand-tied flies with premium materials and are a dream to work with. When asked to summarize the benefits, our vendor quickly noted:

"We use only Daiichi hooks. Daiichi hooks are chemically sharpened, made of superior materials. The best hooks we've ever seen. The best hooks on the market.

"We have designed a single facility tying our flies. We keep a very close eye on quality this way. The benefit of this business model is illustrated in the consistent quality from fly to fly, from month to month, year after year.

"Because we are anglers ourselves, we select only from the finest materials available for our flies."

Fishing Enthusiast Gift of the Month stands behind your order.

FE selects its lures and fly patterns using the following criteria: Of each candidate for selection we ask:

• Is the fly pattern/lure considered a true Classic?
  
• Has the fly pattern/lure a documented record of fish-catching success attributed to it?

Each month we select only the lures and flies that have a strong record of fish-catching success year after year on various types of water. Lures and flies that develop a following over dozens of years, and in some cases hundreds of years. Tackle that has been passed down through one, two, even three generations of anglers.

Fishing Enthusiast guarantees that your recipient will not receive a duplicate selection at any time. Renew your gift subscription order and your recipient will continue to enjoy 6 or 12 months of different, interesting and effective lures or flies and their written histories. Renew your gift subscription here.

There's also a great benefit to renewing your subscription. Renew an active subscription and FE will add an additional month to your subscription free of charge.

Fishing Enthusiast Gift of the Month unconditionally guarantees your purchase. We'll make it right or refund your entire purchase price. It's that simple.

We want your experience with Fishing Enthusiast Gift of the Month to be hassle free, highly relevant to your recipient, interesting and fun. Our subscriptions have hit the mark for gift givers around the world since 1996. We work hard every day to continue this tradition.

Please contact us below if you ever require assistance with your order:

(To reduce the inflow of junk email, we've altered our email addresses below)

e-mail:

Customer Service:

JavaScript must be enabled to display this email address.

toll-free: 800.597.0634 during normal business hours

It is very rare, but on occasion, Fishing Enthusiast Gift of the Month will cancel orders flagged for possible credit card fraud. This is to protect our customers from unauthorized credit card charges. You can read more about our Red Flag fraud protection policy here.

Please read this important information regarding canceled orders:

• A canceled order remains in our system for up to 72 hours; FE can activate the order and ship on schedule and without delay when our inquiry is acknowledged.
• Fishing Enthusiast only cancels flagged orders after exhausting all methods of contacting our customers using the information provided during the order process.
• FE will leave a minimum of one voice mail message regarding and will send a minimum of two email messages regarding the order prior to cancellation.
• If an order is canceled, the credit card provided will not be charged.

If you have a question about this policy call toll-free: 800.597.0634 during normal business hours.

To prevent unauthorized credit card charges, we've developed our Red Flag policy. FE's online fraud protection policy has been designed to protect our customers' privacy and the integrity of the credit card holder's account. If one or more of the three following circumstances occur, FE will cancel an order placed placed on our website:

• The customer contact phone number is determined to be invalid
• The customer contact email address is determined to be invalid
• The credit card address verification is determined to be invalid

This policy has been instituted to protect against unauthorized credit card charges. Only a very small number of orders placed on Fishing Enthusiast's website are canceled as a result of our determining that information is invalid. Our staff goes to significant lengths to contact customers who's information is flagged under this policy to verify the information.

If in the unlikely event your order has been canceled your account remains in our database. To reactivate your order, you need only to call our offices toll-free and your representative will update the flagged information and your order will be processed within 24 hours. Often FE can ship your order without any delay.

If you have a question about this policy call toll-free: 800.597.0634 during normal business hours.